Customer Service

Top 12 alternatives to Cresta

Enterprise contact centre AI with real-time coaching and full automation. Here are 12 other customer service tools — ranked by rating, review volume, and how well they overlap with your existing stack.

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The tool you're comparing

New this month

Cresta

Enterprise contact centre AI with real-time coaching and full automation

4.5(620)

From ~$60K/yr

12 alternatives

Intercom

AI-first customer service platform

4.5(5,200)

From $39/mo

Zendesk

AI-powered customer service and support platform

4.4(7,800)

From $19/agent/mo

New this month

Cognigy

Enterprise-grade conversational AI for contact centres — Gartner Magic Quadrant Leader

4.6(2,800)

Enterprise pricing (custom)

Sierra AI

Conversational AI agents for customer experience

4.6(1,800)

Custom pricing

Ada

AI-powered customer service automation platform

4.6(1,200)

Custom pricing

Forethought Solve

AI agent that resolves customer issues instantly

4.4(2,600)

Custom pricing

Freshdesk

AI customer support with Freddy AI

4.4(4,600)

Free / from $15/agent/mo

Personetics

AI-powered customer engagement and insights for banks

4.6(1,800)

Custom pricing

New this month

Sprinklr

AI-native enterprise platform for unified customer experience

4.3(3,400)

From $249/seat/mo

Assembled

AI workforce management for modern support teams

4.5(2,300)

Custom pricing

Gorgias

AI customer support helpdesk for e-commerce

4.6(2,800)

From $10/mo

Front

AI-powered customer operations platform

4.5(2,100)

From $19/user/mo

How we ranked these

Alternatives are scored on a blend of average rating, review volume, integration overlap with Cresta, and editorial verification. We exclude apps from other categories so you only see real like-for-like options. All listings are independent — no tool pays to appear here.