Sprinklr
AI-native enterprise platform for unified customer experience
About
Sprinklr is the definitive AI-native customer experience management platform for large enterprises, supporting 30+ voice, social, and digital channels from a single unified inbox. Its AI automatically classifies incoming queries by intent, urgency, and sentiment, routes them to the best-suited agent, and deploys AI bots to handle routine requests at scale in the brand's voice. The Spring 2026 release introduced Autonomous Evaluation—explainable decision logs and test-backed validation that show exactly why each AI agent action was taken. Trusted by Fortune 100 companies for contact center automation, social media management, and omnichannel CX.
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