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Cresta

Enterprise contact centre AI with real-time coaching and full automation

4.5(620 reviews)
Customer Service

About

Cresta is an enterprise contact centre AI platform that combines real-time agent coaching, conversation intelligence, and full voice/chat automation in a single product. While most competitors do one of these well, Cresta's unified platform means the same AI that coaches agents also powers the virtual agent — eliminating data silos and giving leaders a single view of contact centre performance. Named a Forrester Wave Leader in Q2 2025, Cresta is trusted by Intuit, CarMax, and major financial services firms.

Key Features

Real-time agent coaching during live calls and chats
Full voice and chat virtual agent automation
Conversation intelligence with automatic call scoring
Unified platform — coaching + automation + analytics
Forrester Wave Leader, Q2 2025
Handles 50M+ customer interactions per month

Integrations

SalesforceGenesysNICEAvayaTwilioServiceNow

Reviews

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From ~$60K/yr
enterprise plan
Visit WebsiteNeed help implementing?Compare with other apps
CategoryCustomer Service
Pricingenterprise
Rating4.5/5
Reviews620
StatusVerified

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