Customer Service

Top 12 alternatives to Parloa

Agentic AI platform for enterprise contact centers delivering 97% routing accuracy. Here are 12 other customer service tools — ranked by rating, review volume, and how well they overlap with your existing stack.

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The tool you're comparing

New this month

Parloa

Agentic AI platform for enterprise contact centers delivering 97% routing accuracy

4.4(89)

Enterprise (from $300K/yr)

12 alternatives

Intercom

AI-first customer service platform

4.5(5,200)

From $39/mo

New this month

PolyAI

Lifelike voice AI agents that resolve customer calls without scripts

4.6(410)

Contact for pricing

Zendesk

AI-powered customer service and support platform

4.4(7,800)

From $19/agent/mo

Forethought Solve

AI agent that resolves customer issues instantly

4.4(2,600)

Custom pricing

New this month

Sprinklr

AI-native enterprise platform for unified customer experience

4.3(3,400)

From $249/seat/mo

New this month

Cresta

Enterprise contact centre AI with real-time coaching and full automation

4.5(620)

From ~$60K/yr

Assembled

AI workforce management for modern support teams

4.5(2,300)

Custom pricing

Gorgias

AI customer support helpdesk for e-commerce

4.6(2,800)

From $10/mo

Tidio

AI chatbots and live chat for customer support

4.6(2,400)

Free / from $29/mo

Ada

AI-powered customer service automation platform

4.6(1,200)

Custom pricing

ManyChat

AI chat marketing for Instagram, WhatsApp & Messenger

4.5(3,200)

Free / from $15/mo

New this month

Chatbase

Build, train, and deploy custom AI support agents without code

4.6(980)

Free / from $40/mo

How we ranked these

Alternatives are scored on a blend of average rating, review volume, integration overlap with Parloa, and editorial verification. We exclude apps from other categories so you only see real like-for-like options. All listings are independent — no tool pays to appear here.