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Zendesk vs Freshdesk — Comparison
Not sure whether to choose Zendesk or Freshdesk? This detailed comparison breaks down features, pricing, ratings, and integrations so you can make an informed decision.
Zendesk
AI-powered customer service and support platform
4.47,800 reviews
PaidCustomer Service
View DetailsDetailed Comparison
| Attribute | Zendesk | Freshdesk |
|---|---|---|
| Rating | 4.4 | 4.4 |
| Reviews | 7,800 | 4,600 |
| Category | Customer Service | Customer Service |
| Pricing | Paid(From $19/agent/mo) | Freemium(Free / from $15/agent/mo) |
| Features | ||
| AI agents and bots | ||
| AI chatbot builder | ||
| AI-assisted agent workspace | ||
| Analytics and reporting | ||
| Freddy AI assistant | ||
| Help center with AI | ||
| Intelligent ticket routing | ||
| Knowledge base with AI | ||
| Multi-channel ticketing | ||
| SLA management | ||
| Team collaboration | ||
| Ticket auto-categorisation | ||
| Integrations | ||
| Jira | ||
| Microsoft Teams | ||
| Salesforce | ||
| Shopify | ||
| Slack | ||
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