WhatsApp inbox for UK teams: one thread, not five apps
Customers already message on WhatsApp. Staff bounce between personal phones, web chat, and email — and jobs fall through. Fix the shared inbox before you buy another voice or automation tool.
Customers already message on WhatsApp. Staff bounce between personal phones, web chat, and email — and jobs fall through.
Job to be done: one shared inbox for WhatsApp (and siblings), with assignment, templates, and a clear handoff to a human.
What “good” looks like
- Shared team inbox (not one person’s phone)
- Templates / approved outbound where Meta rules apply
- Routing by team or keyword
- Audit trail — who replied, when
How to pick from a directory
On digitalbydefault.ai check WhatsApp / inbox. Tools like respond.io and peers are listed for that job. Voice AI (phone agents) is a different job — don’t confuse a phone front door with a WhatsApp shared inbox.
Bottom line
If the pain is “messages live on someone’s mobile,” fix the inbox before you buy another voice or automation tool.
Reviewed by operators
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