Zowie
AI customer service agents that resolve tickets, process refunds, and track orders end-to-end
About
Zowie is an AI customer service platform that builds, orchestrates, and coaches customer-facing agents capable of completing full customer workflows—not just answering questions. Powered by Zowie X2 and a proprietary Decision Engine and Reasoning Engine, agents autonomously handle refunds, order tracking, returns, and complex FAQs across chat, email, and social media in over 175 languages without human handoff. The platform centralises every channel into a unified interface with seamless escalation paths for edge cases. Zowie is SOC 2 certified and GDPR and CCPA compliant, making it a strong fit for e-commerce and retail brands operating across geographies. Pricing is enterprise-quoted based on conversation volume and channels.
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