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Make

Visual automation platform for complex multi-step scenarios

4.7(4,200 reviews)
Operations & Automation

Quick buyer guide

Is Make right for you?

Use this section to decide whether Make belongs on your shortlist before you visit the vendor, request a demo, or start implementation planning.

Category

Operations & Automation

Implementation effort

Medium

Pricing model

freemium

Best for

  • Teams that need visual workflow automation with more branching, data transformation, and control than simple one-step automations.
  • Operations-heavy businesses connecting CRMs, forms, databases, documents, webhooks, and internal approval steps.
  • Builders who are comfortable mapping processes in detail and maintaining scenarios over time.

Not ideal if

  • Non-technical teams that want the simplest possible automation interface.
  • Processes without a clear owner to monitor scenarios, errors, and API changes.
  • Regulated workflows where approvals, audit trails, and data handling have not been designed first.

Common use cases

Build multi-step lead routing, quote follow-up, appointment reminder, and document collection workflows.
Transform and sync data between spreadsheets, CRMs, forms, helpdesks, and cloud databases.
Create webhook-based automations where apps do not have a simple native integration.
Orchestrate conditional workflows with filters, routers, retries, and human handoffs.

Implementation effort

Medium

Make is powerful enough for serious operations work, but scenarios should be designed like production systems: test data, error routes, logging, naming, and change control matter.

Pricing clarity

Pricing is usually driven by operations usage and plan features. Model realistic run volume, especially for frequent polling, loops, and data-heavy scenarios.

Digital by Default verdict

Make is a strong choice when Zapier feels too limiting but custom development is premature. It rewards teams that map workflows carefully and treat automation as an operational asset, not a quick hack.

Questions to ask before buying

  1. 1Where does the source of truth live for customers, jobs, bookings, or invoices?
  2. 2Which branches, filters, and exception paths are required before launch?
  3. 3How will failed runs be retried or escalated?
  4. 4Who can edit production scenarios, and how will changes be tested?
  5. 5Does the expected operations volume fit the pricing model?

Need this implemented?

Get help choosing or implementing Make

Digital by Default can help compare alternatives, map the workflow, check data and privacy considerations, and plan a safe rollout — independent of the vendor.

About

Make (formerly Integromat) is a visual automation platform for designing multi-step scenarios with branching, routers, and data transformation. Stronger than simple one-step connectors when ops teams need filters, iterators, and webhook-heavy flows. Still a common step up from basic Zapier Zaps before full custom development or self-hosted stacks like n8n.

Key Features

Visual scenario builder
1,500+ app integrations
Routers, filters, and iterators
AI modules for LLM steps
Webhooks and scheduling
Error routes and retries

Integrations

Google WorkspaceSlackAirtableShopifyHubSpot

Reviews

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Free / from $9/mo
freemium plan
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CategoryOperations & Automation
Pricingfreemium
Rating4.7/5
Reviews4,200
StatusVerified

Related Reading

From marketplace to working ops

Need help implementing Make?

Choosing the tool is the easy part. We help UK service businesses map the workflow, connect systems, set approval gates, and roll out without a stalled pilot. Independent advice — we are not the vendor.

  • ·Shortlist and fit for your process
  • ·Integration and data handoff plan
  • ·Human approval where it matters
  • ·Clear next step after the call