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Cognigy

Enterprise-grade conversational AI for contact centres — Gartner Magic Quadrant Leader

4.6(2,800 reviews)
Customer Service

About

Cognigy is an enterprise-grade agentic AI platform for contact centres, named a Leader in the Gartner Magic Quadrant for Conversational AI. It powers conversational IVR, customer self-service, live agent assist, and fully autonomous resolution across voice and digital channels. With 100+ prebuilt integrations and support for 100+ languages, it handles over 1 billion interactions annually for global enterprises. Not a small business tool — Cognigy is built for large-scale operations in telecoms, banking, insurance, and healthcare where every second of handle time matters.

Key Features

Conversational IVR and voice automation
Customer self-service across chat and voice
Live agent assist with real-time suggestions
100+ prebuilt integrations (CRM, ticketing, telephony)
100+ language support for global operations
Enterprise security and compliance certifications

Integrations

SalesforceGenesysAmazon ConnectServiceNowMicrosoft Teams

Reviews

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Enterprise pricing (custom)
enterprise plan
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CategoryCustomer Service
Pricingenterprise
Rating4.6/5
Reviews2,800
StatusVerified

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