Guru
AI knowledge base that surfaces answers inside Slack, Chrome, and any app
Quick buyer guide
Is Guru right for you?
Use this section to decide whether Guru belongs on your shortlist before you visit the vendor, request a demo, or start implementation planning.
Category
Operations & Automation
Implementation effort
MediumPricing model
freemium
Best for
- Teams evaluating operations & automation tools for a real business workflow.
- Users who need ai knowledge base that surfaces answers inside slack, chrome, and any app.
- Businesses that already use or can connect Slack, Salesforce, Zendesk.
Not ideal if
- Organisations that need enterprise procurement, compliance, and dedicated support from day one.
- Teams without a clear use case, owner, or success metric for the tool.
- Businesses that cannot yet review data, privacy, permissions, and approval requirements.
Common use cases
Implementation effort
Guru should be tested on one focused workflow first, especially if it connects to existing business systems or customer data.
Pricing clarity
A free tier may be available, but useful business features often sit behind paid plans. Check limits, exports, integrations, and team controls.
Digital by Default verdict
Guru is worth considering if you need operations & automation capability and the core features match a real workflow. Treat it as a medium-effort adoption: shortlist it, compare alternatives, and test it on a small but realistic process before wider rollout.
Questions to ask before buying
- 1Which systems need to connect for the workflow to work end to end?
- 2Where should human approval stay in the process?
- 3How are failures, duplicate records, and exceptions handled?
- 4Can the workflow be tested with sample records before going live?
- 5Who owns maintenance when systems or processes change?
Need this implemented?
Get help choosing or implementing Guru
Digital by Default can help compare alternatives, map the workflow, check data and privacy considerations, and plan a safe rollout — independent of the vendor.
About
Guru is an AI-powered company knowledge base that delivers answers in context — inside Slack, Gmail, Salesforce, or any browser tab — by searching across Notion, Confluence, Google Drive, Slack, and more simultaneously. Unlike Glean (which targets enterprise), Guru is the mid-market favourite for customer support, sales, and HR teams who need instant access to company knowledge without switching tabs. Guru's AI also flags knowledge that's out of date and routes it to the right owner for review.
Key Features
Integrations
Reviews
No reviews yet. Be the first to share your experience.
Related Reading
More in Operations & Automation
View allEnterprise Work AI that finds answers across all your company tools
AI workflow automation with built-in human approval steps
Enterprise no-code builder for secure AI agents and internal apps
AI meeting assistant that transcribes and analyses calls
Free AI meeting recorder with instant summaries and action items
AI automation that runs from your browser
From marketplace to working ops
Need help implementing Guru?
Choosing the tool is the easy part. We help UK service businesses map the workflow, connect systems, set approval gates, and roll out without a stalled pilot. Independent advice — we are not the vendor.
- ·Shortlist and fit for your process
- ·Integration and data handoff plan
- ·Human approval where it matters
- ·Clear next step after the call